The dynamic graphical representation may be provided as feedback to a participant in the voice communication as the received voice communication is on-going. The user may be a non-participant in the voice communication and the dynamic graphical representation is provided to assist the non-participant in at least one of supervising and evaluating a participant in the voice communication. The dynamic graphical representation may be provided to a user other than the participant in the voice communication as the received voice communication is on-going. The program may instruct a computer processor to perform at least the following steps: receiving a voice communication, analyzing the voice communication in at least near real-time relative to the receipt of the communication using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic, determining at least one of the category, the score, the sentiment, and the alert associated with at least one participant in the voice communication using the at least one language and/or acoustic characteristic, and providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface. In an aspect, a non-transitory computer readable medium with an executable program may provide a dynamic graphical representation of at least one of a category, a score, a sentiment, and an alert. Therefore there is a need for improved methods and systems for monitoring and performance of live calls, in real, or near-real time. To handle the large number of concurrent calls, a post-call analytics system may be employed that provides reports on the performance of the calls that have been recorded, but this does not help the agent during a particular call, and thus only acts to provide overall вЂњlessons learnedвЂќ from an aggregate of calls and history thereof. Supervisors may listen in on a call, and attempt to provide real-time feedback to the employee (hereafter referred to as a вЂcall agentвЂ™, or simply вЂagentвЂ™), but given the number of concurrent calls coming into the call center it is not practical to listen into but a very small number of calls. Monitoring and improving the performance of a call center employee in handling a call from a customer, typically a customer that has an issue or a problem, has always been a challenge. This present disclosure relates to automated systems for monitoring communications, and more specifically to real-time automated monitoring systems for monitoring and improving live communications, including by providing feedback on communications performance. 62/005,857, entitled вЂњReal-Time Conversational Analytics Facility and RedactionвЂќ, filed (CALL-0004-P01). 61/924,909, entitled вЂњReal-Time Conversational Analytics FacilityвЂќ, filed Jan. 14/592,510 (CALL-0004-U01) claims the benefit of the following provisional applications, each of which is hereby incorporated by reference in its entirety: U.S. patent application, which is incorporated by reference in its entirety: U.S. This application is a continuation of the following U.S.

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